Excellent news .

Very cool. I'm glad Ubisoft is the kind of game company that actually listens to the costumers complaints and problems and helps with great support. Unlike most companies that don't even bother replying back to your e-mail!

Thanks Ubisoft.

Quoted from Annovative:

I'm glad Ubisoft is the kind of game company that actually listens to the costumers complaints and problems and helps with great support.

ROFL. How long has the Ubisoft version been on he market? How long has it taken them to react? How long did it last after their greatest competitor, Valusoft, did something about the problem and provided new keys?

Ubisoft was probably swamped with complaints on this, so they eventually reacted after a very long time. I suppose that AoM CD keys are considered low value by today, because the game is so old that piracy will hardly cause any more damage anymore (the game would not be sold anyway, at least not for a considerable price).

But this is not what I call customer dedication. They ought to have reacted far earlier. In fact, they ought not to have spread the shared CD key at all.

And now they are spreading the keys without any verification whatsoever, minimizing cost for them (I take it they get the keys for free) but allowing the few cheaters that even ES considered worthy of banning to return. Great work.

In case anyone still needs to see this

Nice, Now i'll finally be able to play Titans and AOM, I've sent them a support question now, 1 day sounds pretty good compared to other support

Thanks for posting this! Can you please tell me the exact email address you sent the information to, so it can be included in the sticky?

Thanks for posting this! Can you please tell me the exact email address you sent the information to, so it can be included in the sticky?

Actually, I'm not sure if you can just email them directly. You'll have to send a message to their online support center, but you can't do that without creating an account here first: http://ubisoft-en.custhelp.com

Once they answer your question, you'll get an email through your actual email account (Yahoo!, MSN, etc) that tells you that they have answered your support question, so you'll have to go back to the support center.

I don't know why they have to make it so difficult, but I got my CD keys through it, so I'm happy.

Quoted from king:

I don't know why they have to make it so difficult, but I got my CD keys through it, so I'm happy.

They want only messages from people who mean to get help, not ones that quickly send a message because they are bored. Or even spam.

If you really desire help with your product, then you will be prepared to go through the hassle of this system. That is the concept, and it does make sense, as they have only so many staff members for the online support.

I've been waiting five days to get my new keys from ubisoft. First they wanted my keys, then 'proof of purchase' - I've sent them some pics of my game cds and whatnot and I'm just waiting to see how they respond. The person I'm dealing with has less than a competent grasp of English as well.

hi when u sent of the leter did they ask you to send something called dxdiag file or something?

why do they ask me for this please help?

thanks Paul

Cant wait to start playing this game online agian :P

Dxdiag verifies your installed DirectX version. Does not really make sense, as XP comes with the version that you need for AoM. I fthey ask for that, they have misunderstood your email as a technical problem rather than a request for a valid CD key.

ok thanks, they sent back in under 8 hours :P, they asked for proof of purchased so i sent it and hopfully i can play soon after i find out what is the most resent version i need to update on because when i try to join online it says i need a updated version.

[This message has been edited by paulmichaelh (edited 02-01-2008 @ 10:54 AM).]

I was asking them to get me a new CD key for my Ubisoft version aswell, on this very site.
It didn't go as smooth as it did for you, I guess you got lucky. After I asked for new keys, some Jason guy replied with this:

We can issue you a cd key if you'll mail us a copy of your receipt and the UPC code from the box. Or, if you have access to a digital camera, a picture of the UPC code and receipt attached to this incident is acceptable as well.

Sadly I don't have the receipt still, but I hope it will be enough with the pictures I took of my CD.

Who saves months old receipts anyway? I'll keep you posted.

Edit:

Here are your new Age of Mythology: Gold Edition keys:

AoM: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

Titans: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

Keep these keys safe and do not share them with anyone. Enjoy the game!

Yay! Finally a stable ESO

And to the original poster, thanks alot for the hint.
Good luck y'all.

[This message has been edited by Nirwanda (edited 02-07-2008 @ 01:35 PM).]

I have just sent them a request and im going to see how they respond, i also still have the reciept

they said the would respond within 24 hours but its been 2 days

Remember, that's 24 hours with working days, and it's been weekend now.

Hold your breath.

sorry im really exited about getin a new cd key besides i want them to take ages cuz i can only install it on the weekend

1. Its been an hour since i copy pasted your letter to them. And still no reply.

2. The CDKeys you provided XXXX XXXX XXXX XXXX don't work incase anyone else wanted to try.

2. The CDKeys you provided XXXX XXXX XXXX XXXX don't work incase anyone else wanted to try.

Well, I used those to cover up the actual CD key I got, since I don't want to spread my own key on the inte...

Hah... wait, you can't be serious, no way!

ok now they want proof of purchase

[This message has been edited by Dudis (edited 02-11-2008 @ 10:14 PM).]

Did you ever receieve anything back from them?

IF not fire off another email, but this time word it slightly stronger and more accusatory and act as an injured (but civil) customer.

If you bought the game with a credit card it's possible to track down the purchase via internet and take a photo of it, that works as a receipt I was told.

But I didn't even need one, they just wanted a real photo of my copy and the unique UPC code on it, or whatever it was called.

Reply, be strong.

i sent them pics of the case and the reciept, they wanted a more detailed pic of the reciept so i sent it and guess what!

Hello

Here are two new cd keys for the game.

AoM: *key*
Titans: *key*

We hope you enjoy the game.

Kind regards,
Ubisoft Technical Support

WOOT!

it was hard work and 10 pictures but i finally got it!

Ubisoft are now back to being my fav game company!

[This message has been edited by Dudis (edited 02-13-2008 @ 11:23 PM).]

They asked me for everything down to the colour of my underpants and proof of it.

lol same

and i tested it out it works