Try changing your regional or keyboard settings to US English and try again? There are some comments in this thread that may be useful but to be honest I don't think I've seen a sure-fire solution to this problem. Having everything set to US English clearly isn't a requirement since nothing of mine is but there's obviously some weird language bugs/restrictions on ESO for some reason.

Yeah, i read that tread too, and i tryed to change the keyboard language but it didn't work...


What can I do? Is there a mail i can write to that may help me with thi issue?

EDIT
It works with the normal AoM....

[This message has been edited by Oran (edited 12-06-2008 @ 01:17 PM).]

The message is not about keyboard language. It is about the "preferred" language in Internet Explorer. In the internet options, you can set a language in which you would like to have pages displayed if there are multiple language-versions of these pages available.

Provided the error message is actually describing the real cause of the problem, that is.

And what language is the "correct" one? I've tried changing both italian and english, and still doesn't work.

As far as ES states, any language is fine. The only prerequisite is that there is one set. However, as DragonQ mentioned, this sometimes does not work the way it should, with no reason that would be apparent enough to describe a system when such an error happens.

Personally, I have experienced the weirdest things. I normally set the regional settings of my Windows (not IE in this case) to English, but then partially modify them (such as setting the decimal period sign and stuff). Most of the time this works nicely, but I had cases when I could log in to ESO and start Quick Setup game search, but as soon as it found an opponent for me I got the message "Matchmaking failed - please try again". After making sure that others had no problem so ESO was working fine, I sought for a cause on my PC and found that the matchmaking process worked again once I set the regional settings back to German. But again, it had worked before with these set to English (and in fact, it still does).

And I am not talking about logging in to ESO here. I am talking about the matchmaking process when you are already successfully logged in. But similar effects exist when logging in to ESO. What I am trying to say is that on ESO you can experience the weirdest effects when it comes to the influence of regional and Internet Explorer language settings. In all those years nobody that I knew of ever managed to describe a system behind this, to describe the exact trouble-causes and prerequisites for properly using ESO. Fact is that it usually works for most players, but if you are having trouble, I suggest fooling around with these settings in hopes of hitting one that works.

DragonQ, may I suggest integrating the above information into the FAQ.

Well I've wanted to add this to the FAQ for a while but there aren't really any specific suggestions let alone a specific solution. :/

But the information that this problem is known, complex, and has no surefire solution is already a whole lot better than no info at all, because the latter means that people will keep creating new threads asking for it. I see no problem in your FAQ being honest enough to state that it cannot help in a certain respect. Knowing that this is a known problem with no known solution is still more satisfying than not knowing anything.

And what I wrote above is already a hint towards what people can try, even though there is no guarantee for success.